1. These Terms apply to any purchase agreements (“Agreement”) concluded between SIA Future Technology (“Seller”) and individuals (“Buyer”) who purchase goods (“Goods”) in the online store https://shop.ft.lv/. Before placing an order, please read these Terms carefully and make sure you understand them correctly.

2. The Terms may be amended in accordance with the procedure set out in Section 6. The latest update of the Terms was on 1 January 2026.

1. These Terms apply to the purchase of Goods in the online store https://shop.ft.lv/. The Seller is SIA “Future Technology”, reg. No. 40103315952, VAT payer code LV40103315952, registered address: Liepas Street 143, Jāņupe, LV‑2113.

1. The images of the Goods displayed in the online store are for illustrative purposes only. The Buyer understands and accepts that the actual appearance of the Goods may differ from the images.
2. The packaging of the Goods may differ from that shown in the photographs.
3. Unless otherwise stated, all Goods displayed in the online store are available for order. If the Seller is unable to fulfil the order (for example, due to the Goods being out of stock or a pricing error), the Seller will notify the Buyer by email, after which the order will be cancelled. If the Buyer has already paid for the Goods, the Seller will refund the paid amount within 14 calendar days.

1. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy.

1. Both natural and legal persons may make purchases in the online store https://shop.ft.lv/.
2. By agreeing to the Terms, the Buyer confirms that they have the right to purchase Goods in the online store.
3. The Agreement is considered concluded at the moment when the Buyer has created a shopping cart, provided their first name, last name or company name, registration number, delivery method and address, postal code, selected a payment method, reviewed the Terms, and clicked the “Confirm Order” button.
4. The Seller sends the Buyer an invoice by email. After the invoice is paid, the Goods are prepared and handed over to the courier for delivery or placed in a parcel locker.

5. The Seller sends the Buyer an email notifying them that the Goods have been dispatched or are ready for collection.

6. Each concluded agreement (order) is registered and stored in the online store’s database.
7. By concluding the Agreement, the Buyer agrees to receive an electronic invoice at the email address provided.

1. The Seller has the right to amend the Terms, including adjustments to payment conditions, as well as provisions based on changes in legislation.
2. The Terms in effect on the date the Agreement is concluded apply to each order placed. The current version of the Terms is specified in clause 1.2.

Return of quality goods and unilateral withdrawal from the Agreement in accordance with the Consumer Rights Protection Law.

1. A Buyer who is a consumer (a natural person) has the right to exercise the right of withdrawal without providing a reason and unilaterally withdraw from the Agreement by returning the received Goods within the period specified in clause 7.2 of these Terms. This means that during the specified period, the Buyer may change their mind or, for any other reason, refuse the Goods by notifying the Seller of their intention and receiving a refund of the amount paid. The Buyer shall bear the costs of returning the Goods.

2. The Buyer has the right, within 14 days, to unilaterally withdraw from the Agreement, return the Goods to the Seller, and receive the amount paid. The right of withdrawal may be exercised only by natural persons.

3. To exercise the right of withdrawal, the Buyer must send a written notice of their decision to the email address sales@ft.lv or by registered mail to the legal address of SIA Future Technology: 143 Liepas Street, Jāņupe, LV‑2113.

4. The Buyer must return the Goods within 14 days after sending the notice, to the following address: SIA Future Technology, 143 Liepas Street, Jāņupe, LV‑2113, unless otherwise agreed in email correspondence. The Buyer shall bear the return costs.

5. The Buyer is responsible for any reduction in the value of the Goods resulting from improper use. In such cases, the Seller has the right to reduce the refund amount or refuse the refund.

6. The Goods being returned must not be damaged or used beyond what is necessary for inspection. It is advisable to keep the original packaging, labels, accessories, instructions, and the warranty card. Any gifts received together with the Goods must also be returned.

7. When returning the Goods, the Buyer must indicate the invoice number and the order number.

8. The Seller refunds the money to the specified bank account after receiving the Goods and confirming their integrity, completeness, and the condition of the packaging.

1. Delivery is carried out by a transport company. The delivery cost is paid by the Buyer unless otherwise specified.

2. The Buyer must provide an accurate delivery address. The delivery cost depends on the weight and size of the Goods, as well as the total order amount. Current rates can be found in the “Delivery and Pickup” section.

3. The risk of damage to the Goods passes to the Buyer at the moment when the Buyer, or a third party designated by the Buyer who is not the carrier (courier), receives the Goods. If the Buyer chooses the carrier independently and this option was not offered by the Seller, the risk specified in this clause passes to the Buyer at the moment the Goods are handed over to the carrier chosen by the Buyer.
4. When receiving the order, the Buyer or the third party designated by the Buyer must check the condition of the packaging in the presence of the representative of the transport company. If the Buyer discovers that the packaging is damaged, they must take the following actions: inform the courier who delivered the Goods about the damage; make a note about the damaged packaging in the delivery document; check the Goods inside and, if any damage is found, document it with photographs, which will be required for the return procedure in case the Goods were received damaged. If the packaging is not damaged, it is not necessary to inspect the Goods in the presence of the courier. From the moment the Goods are accepted and the documents are signed, they are considered to have been delivered properly.

5. If the Buyer or the third party designated by the Buyer signs the documents without any remarks — either on the courier’s electronic device or on the paper delivery note — this means that the Goods are considered to have been delivered in undamaged packaging.

6. The Buyer must, within three days from the moment of delivery, check the packaging of the Goods, as well as their quantity, quality, assortment, accessories, and completeness. If the Buyer fails to fulfill this obligation within the specified period and does not submit a claim to the Seller, it is considered that the packaging of the Goods is in proper condition and that the quantity, quality, assortment, accessories, and completeness comply with the terms of the Agreement.

7. Once the Seller has prepared the Goods for pickup, an email is sent to the Buyer notifying them that the Goods are ready for collection and have been handed over to the courier.
8. Ownership of the Goods passes to the Buyer at the moment the Goods are handed over to the Buyer by the Seller.
9. Only the Buyer themselves may collect the Goods. If the Goods are collected by another person, that person must be specified as the recipient when placing the order. If the Buyer is a legal entity, the Seller has the right to request a power of attorney for collecting the Goods.

10. When receiving the Goods, the Buyer or the third party designated by the Buyer must check the condition of the packaging, as well as the quantity, quality, assortment, accessories, and completeness of the Goods.

    1. If, upon receiving the Goods, the Buyer or the third party designated by the Buyer discovers damaged packaging or discrepancies in quantity, quality, assortment, accessories, or completeness, the Buyer or the designated person has the right to refuse to accept the Goods.

    2. If the Buyer or the third party designated by the Buyer accepts the Goods, it is considered that they have been delivered in proper packaging and that their quantity, quality, assortment, accessories, and completeness comply with the terms of the Agreement.

1. The price of the Goods is indicated in the online store.

2. The price of the Goods does not include the costs of order preparation, delivery, or carrying the Goods up to an office or apartment. The delivery rates indicated in the online store may change.

1. The Buyer may pay for the Goods using the following methods:
   1. by bank transfer based on a pro forma invoice;
   2. by bank transfer based on the delivery note.

1. The Buyer undertakes to provide only accurate and complete information in the order form. In case of any changes to the data specified in the registration form, the Buyer must update it in a timely manner.

2. The Buyer undertakes to use the online store honestly and properly, without causing harm to its operation or stable functioning. In case of violation of these rules, the Seller has the right, without prior notice, to restrict or suspend the Buyer’s access to the online store. The Seller is not liable for any potential losses incurred by the Buyer as a result of such restrictions.

3. The Buyer is obliged to pay for the ordered Goods and accept them in accordance with these Rules.

4. Regardless of other obligations set out in these Rules, the Buyer undertakes, before starting to use the Goods (including assembly, installation, etc.), to inspect them and ensure that the Goods received correspond to the Goods ordered.

5. The Buyer must also comply with other requirements established by these Rules and by the regulatory acts of the Republic of Latvia.

1. The Seller undertakes to respect the Buyer’s privacy and to process the Buyer’s personal data only in accordance with these Rules, the Privacy Policy, and the regulatory acts of the Republic of Latvia.

2. The Seller undertakes to comply with all requirements set out in these Rules.

1. For certain Goods sold by the Seller, an additional manufacturer’s warranty is provided. Information about the warranty and the applicable conditions is specified in the manufacturer’s warranty card supplied with the Goods.

2. The manufacturer’s warranty supplements the Buyer’s rights related to receiving Goods of inadequate quality.

3. The manufacturer’s warranty obligations apply only if the rules for using the Goods are followed. Before using the Goods, the Buyer must carefully read the operating instructions, if provided.

1. The Seller guarantees the quality of the Goods (a statutory quality guarantee). For different types of Goods, the Seller provides a quality guarantee valid for a specific period; the exact duration and other conditions are indicated in the documents accompanying the Goods.
2. Product photos are for illustrative purposes only; the actual items may differ from those shown. The published photos cannot serve as grounds for any claims.

3. The warranty provided by the Seller does not limit the Buyer’s rights established by the regulatory acts of the Republic of Latvia when purchasing goods of inadequate quality.

1. Defects in the Goods are remedied, and Goods of inadequate quality are replaced or returned in accordance with the procedure established by these Rules, taking into account the requirements of the applicable regulatory acts of the Republic of Latvia.
2. A Buyer wishing to submit a complaint regarding Goods that are defective or incomplete may do so by emailing sales@ft.lv and returning the Goods that may be deemed non‑compliant.
3. When submitting a complaint, the Buyer must provide the following information:
   1. the invoice number and the order number; if possible, the Buyer should attach the invoice so that the Seller can review the complaint as quickly as possible;
   2. a description of the defect, signs of damage, or an indication of the missing part;
   3. additional evidence, such as: a photo of the Goods, a photo of the defective area (if it is mechanical damage and can be photographed), a photo of the product packaging, etc.
4. При подаче жалобы Покупатель должен указать один из способов, которым он хочет, чтобы претензия была решена:
   1. elimination of the Goods’ non‑conformity by the Seller free of charge and within a reasonable time — correction of defects, if they can be remedied in accordance with the warranty conditions;
   2. a reduction in the price of the Goods, taking into account the wear of the Goods or the benefit the Buyer has received from using them, as agreed separately between the Seller and the Buyer;
   3. free and timely replacement of the Goods with similar Goods of appropriate quality, except in cases where the defects are minor or have arisen through the Buyer’s fault;

   4. termination of the Agreement and a refund to the Buyer of the amount paid for the Goods, except in cases where the non‑conformity of the Goods is minor and does not significantly affect the Buyer’s ability to use the Goods. A non‑conformity is considered minor if it does not substantially reduce the quality of the Goods’ main functions or their performance characteristics and can be remedied without visually noticeable changes to the appearance of the Goods.

5. When reviewing a complaint, a response is provided within 10 (ten) business days from the date of its receipt. If, for objective reasons, it is not possible to provide a response within this period, the Seller shall promptly inform the Buyer in writing, indicating a reasonable timeframe within which the response will be provided, as well as the justification for extending the review period.
6. For warranty‑related inquiries, the Buyer may contact +371 22077707 or send questions by email to sales@ft.lv.
7. The warranty service period ranges from 10 to 30 calendar days. In exceptional cases, if the Goods are sent to warranty service centers in another country, the warranty service process may take from 14 to 60 calendar days, depending on the nature of the Goods. The Seller emphasizes that in all cases it strives to complete the warranty service as quickly as possible.
8. Devices submitted for warranty service must not contain the Buyer’s personal data or SIM cards. The Seller is not responsible for, and does not cover any expenses related to, the information stored on devices submitted for warranty service, nor for the recovery or return of such information.

1. The Buyer is responsible for their actions when using the online store, including but not limited to the accuracy of the information provided in the order form. The Buyer assumes responsibility for any consequences arising from errors or inaccuracies in the information submitted.
2. When filling out the order form in the online store, the Buyer is responsible for safeguarding their login data and/or for any disclosure of such data to third parties. If third parties use the online store’s services by logging in with the Buyer’s credentials, the Seller considers such persons to be the Buyer, and the Buyer is liable for all actions performed by these persons in the online store.
3. To the extent permitted by applicable legislation, the Seller is released from liability in cases where losses arise because the Buyer, despite the Seller’s recommendations and their own obligations, did not familiarize themselves with these Terms, the Privacy Policy, or other documents referenced in the Terms, even though they had the opportunity to do so.
4. The Buyer must ensure the secure storage of their login data for the online store and must not disclose it to third parties, as well as guarantee that the data is known only to them and used exclusively by them. The Buyer must not transfer this data to others or create any possibility for third parties to access or use it. If there is any suspicion that the login data has become known to another person, the Buyer must immediately inform the Seller and promptly notify the Seller of any breach or data leak. All actions performed using the Buyer’s identification code are considered actions of the Buyer themselves, and the Buyer bears full responsibility for their consequences.
5. For any breach of the Agreement concluded through the online store, the parties shall be liable in accordance with the regulatory enactments of the Republic of Latvia.

1. These Terms, together with the documents expressly referenced herein, apply to any Agreement concluded between the Seller and the Buyer. Any deviations from these Terms are valid only if they are made in writing.
2. These Terms, together with the documents expressly referenced herein, apply to any Agreement concluded between the Seller and the Buyer. Any deviations from these Terms are valid only if they are made in writing.

3. These Terms and the relationship between the parties arising from them are governed by the regulatory enactments of the Republic of Latvia; the interpretation of the Terms shall be carried out in accordance with those enactments

4. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer’s complaint or if the Buyer disagrees with the proposed solution and believes that their rights or interests have been violated, they may submit a complaint to the Consumer Dispute Resolution Commission at the following address: Brīvības iela 55, Rīga, Latvia, LV‑1010. Additional information on the dispute resolution procedure is available at http://www.ptac.gov.lv/lv..